Frequently Asked Questions

What should I do when a clogged drain will not clear?

If a plunger or basic drain snake does not resolve it, stop using chemical drain cleaners — repeated use can damage pipes. A clog that will not clear or keeps returning often signals a deeper issue: main line blockage, tree root intrusion, or pipe damage. A professional camera inspection can identify the exact cause and location so the fix targets the actual problem, not just the symptom.

What plumbing services do you offer?

Fire & Ice provides residential plumbing services including leak detection and repair, drain cleaning, faucet and fixture installation, toilet repair and replacement, water line repair, sump pump service, and water heater installation. We handle both emergency repairs and planned upgrades.

What are the signs of a broken sewer line?

Slow drains throughout the house, gurgling sounds from toilets or drains, foul odors in the yard or basement, soggy or unusually green patches in the yard, and sewage backup are all warning signs. If you notice multiple drains slowing at the same time, the issue is likely in the main sewer line rather than an individual fixture.

How do I know if I have a hidden water leak?

Signs of a hidden leak include an unexplained increase in your water bill, the sound of running water when nothing is on, damp spots on walls or ceilings, musty odors, or your water meter continuing to run when all fixtures are off. Hidden leaks can cause significant damage if left unaddressed, so it is important to have them investigated promptly.

Does homeowners insurance cover sewer line repair in Ohio?

Standard homeowners policies in Ohio typically do not cover sewer line repair caused by age, wear, or tree root intrusion. You can add service line coverage as a rider for additional protection. If you have an older home in Columbus, this add-on is worth asking your insurer about before you need it.

Do you offer emergency plumbing service?

Yes. We offer emergency plumbing service for situations like burst pipes, sewage backups, and major leaks that cannot wait for a scheduled appointment. Contact us and our team will work to get a plumber to your home as quickly as possible.

Do you charge extra for after-hours plumbing calls?

No. We offer 24/7 emergency plumbing service with no extra after-hours fees. A burst pipe or sewage backup at 2 AM gets the same transparent pricing as a Tuesday afternoon service call.

How can I prevent frozen pipes in winter?

Keep your thermostat set to at least 55 degrees even when away, open cabinet doors under sinks on exterior walls to let warm air circulate, and insulate exposed pipes in unheated areas like garages, crawl spaces, and attics. If you plan to be away during cold weather, consider having someone check your home or shut off and drain your water supply.