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Fire & Ice Stories | Kevin’s New HVAC System

When Kevin’s old air conditioning unit was struggling to cool his two story condo he knew it was time to consider upgrading his HVAC system. Listen to Kevin’s story and learn how Fire & Ice exceeded his expectations.

Revised:

June 8th, 2021

Toward last summer we were having difficulty cooling the whole house. And we had a few issues where it was freezing up outside and at the evaporator coil as well. So, we would have conditions where the lower levels would be either freezing cold and the upper levels would be hot. We knew that we should probably start budgeting for a new air conditioning unit. And four or five months later here we are.

You know, the first thing I wanted to do this morning is I walked out to look at it I wanted to get a towel and wipe it off. [laughing] I don’t want to get excited about a condensing coil or an air conditioning, but it’s an investment and it’s going to perform.

I’m actually a home inspector and I’ve been inspecting houses for over 17 years, and I do have a construction background as well. As an inspector I’m going in and out of several homes a day. I see an average of a thousand different furnaces a year. From all makes and models. Whether they’re ductless split systems to just regular split systems. Heat pumps. Boilers. You name it I see it. I’ve seen a lot of new installs and I happen to recognize I would see some equipment that really looked good. Professionally installed. Actually, when you start talking about transitions off the top of a furnace into a plenum that looks like it grew together. And I knew, I don’t know anything about Fire & Ice but that’s probably who I would want to do my install. So, after a little bit of investigation and some phone calls that’s who we decided to go with.

The process was smooth. We reached out to the company. They sent Josh out to our home. And he was very respectful for our home. Obviously, shoe covers. All the COVID precautions were taken during that time. As well as the install. He went over the value. He showed us that they’re insured, they’re all licensed, the training that each technician has. When they don’t just set the equipment in. They balance it, they have they have them leveling stuff, you know, static pressure, gas and oxygen ratios, and that’s all checked. It ain’t like they took something off the shelf, plugged it in and say “here’s your new furnace, have a nice day.”

After we went over the value of Fire & Ice he wanted to see our old equipment. He went and did a complete evaluation of that equipment. And basically, he wanted to size the equipment compared to what we had. And then he evaluated the ductwork and identified several issues with the existing ductwork and our air distribution with supply and return.  So, there was some modifications to our ductwork as well as our new equipment.

It was a smooth process once it was all measured up and we knew which products we were going to buy. Fire & Ice reached out to us and conveniently scheduled a time to have the install and it was basically a one-day installation. It’s actually a package deal. The guys come in were very professional. They were well dressed, and they spoke well. Obviously, they knew their profession very well. As well, they were clean. I showed up toward the end of the install and they had my house covered in drop clothes. They had their own waste baskets. They had everything in its proper place. They left no mess. And most importantly at the end of it they actually brought us back down to the equipment. Identified all the equipment. Walked us outside to show the new condensing coils. To the thermostat, made sure we could operate it. That goes to the filter. To the Aprilaire humidifier. All the equipment was gone over. They spent about thirty minutes with us just explaining the equipment.

Before I knew I could hear that old compressor running outside the front door. And by not hearing it run, I was like “wow”. Not only does it look good I can’t hear it run which is actually very good. Because we have windows and front doors adjacent to it. And knowing that we now have the correct size of our equipment. Knowing that it’s going to be more efficient. We’re going to save on our heating and cooling bills as well. And we may not live here for­, this is not our forever home, but we can now advertiser that the HVAC has been updated. We have a nice little packet, and we can leave that out for the new homeowners if we decide to move on.  It will be a selling point.

So, as a home inspector, we’re going to identify whether or not the equipment is functioning normally. We don’t go in and size the equipment or anything like that. So, if there is a deficiency with any of the equipment, we’re going to identify that to them. With my experience now with Fire & Ice they will probably be at the top of my list I would suggest that they consult with them for pricing and availability.

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Chris Husmann

Fire and Ice has been wonderful to work with! Our new Furnace and AC are working like a dream. We had a number of places come out for estimates and Fire and Ice was the only one who actually went around and measured our windows and home and determined we should get a smaller furnace than what was installed before, saving us money both up front and on efficiency down the road. We were also impressed at the quality of the installation itself, as our old setup was clearly done without much care or thought. Fire and Ice took the time to move pipes and such that were just hanging from my ceiling before, move the humidifier to the proper side of the furnace, move over the ductwork that was not put in a good location, raise our electrical box outside away from the ground, and all kinds of little things to make sure our system runs right for a long time. It's been a few months and our setup runs perfectly. You get what you pay for, and I'm glad we paid for Fire and Ice!

Emily

When the 30 year old HVAC system in our house went out Fire and Ice was recommended to me. Brad, my sales representative, showed me a comprehensive list of my options, set me up with financing make a brand new system affordable, and professionally communicated throughout the entire process. The installers, Demetrius, Willard, and Tyler, were fantastic! They were very helpful and professional throughout the entire installation process and walked us through the ins and outs of the final product. The AC works like a dream just in time for the hot summer weather and we could not be happier! Fire and Ice is our go-to recommendation for anyone seeking HVAC work.

Mary Avalos-Miller

Our complete HVAC system was replaced a month ago. We experienced a flawless, informative process from sales to installation. Bryan, our sales pro, performed a detailed anaysis of our home's size, construction & features to develop an evaluation of our HVAC needs to offer the optimum sized equipment and has returned several times since the installation to insure it's proper functioning and our understanding of the entire system. The installation was performed within 3 days of our agreement - with the crew (Jon, Daniqua & Colby) getting the old system removed (furnace & A/C) and the new system installed in a matter of hours - they even modified ductwork and rerouted some lines originally installed by our builder to increase efficiency and give the system a cleaner appearance. Another great surprise was their tenacity with the cleanup - all their work areas were left totally spotless!!! Overall the best contractor performance we have experienced in 35 years of home ownership including having 2 homes built by the area's most reputable developers. The system runs great, is quiet and can now be operated through my phone from anywhere - even if just to insure it's running while at my winter haven. Thank You Fire & Ice!

Cathy Mace

Fire & Ice was great. Our sales rep, Bryan, was excellent. He was knowledgeable, professional, and didn’t pressure us to make a purchase. Due to our experience with him, we were already planning on using Fire & Ice to replace our old AC, but during the heat wave and storms, my once limping-along-AC decided 20 years was enough cooling and decided it’s job was done. My husband had initially set the meeting with Bryan, but was out of town, leaving me to pick up the sale. Bryan didn’t miss a beat when I emailed him asking to get a new AC installed ASAP. Within two days, my install techs, Demetrius P. and Willard J. were here to install. The excellent service continued. Both were amazing and incredibly professional, even dealing with my very vocal dog with grace every time they entered my house. They completed the job in a timely manner and everything was top notch. They were mindful of the fact that I work from home, and kept noise to an absolute minimum. By the time they left, I could feel the cool air flowing once again. They even took the time to swap out my furnace filter! Loved working with them and will recommend Fire & Ice to my friends & neighbors.

Jared Petersen

The entire process of having a new furnace and air conditioner installed was awesome. Scheduling the estimate was quick and easy and I didn't have to wait on availability. The estimate was very thorough, and Bryan was extremely helpful in explaining everything. Install was just a few days later based on my schedule (they could have installed sooner) and the install technicians (Bryan, Alontae, Von) were awesome. Very professional and courteous, adhering to local health guidelines the entire time. They also had somebody come out and take photos and videos of the install so they could use it in their training. They took the time to ensure everything was installed properly (my old install wasn't). They were also very helpful to show me everything about the system and new thermostat before they left. Bryan followed up with me a week later and stopped in to check on the install. He's awesome and having a tech come out and tweak a couple things (humidifier and thermostat) to ensure everything runs properly!

Jayson Nayuki

One of my good friend’s had a great experience with Fire and Ice, so I went ahead and tried them out. Amazing customers service. Brad was awesome with walking me through the process of getting a new furnace and answered all of my questions. I will be a returning customer and recommend Fire and Ice to all. Update on furnace installed: I can not praise this company enough. The technicians Floyd and Jacob were very professional and the craftsmanship was amazing. You can tell when someone takes pride in their work. Thank you for your hard work. It’s greatly appreciated.

Bryan Wade

Bryan and Nick were true professionals. They gave me a good heads up when they were going to arrive and did a great job installing the new furnace. They made sure to keep my house clean and walked me through what they did and gave me tips on how to get the best use/life out of my furnace. Will definitely recommend to a friend.

I Daniels

The two technicians arrived exactly when they said they would, immediately began to take care of business. They had more trouble than they anticipated getting the old furnace out but still pretty much finished at the time they told me. The system and heating space were left clean and tidy. they took a few extra minutes to troubleshoot my water tank to get it to ignite which was greatly appreciated. Very nice gentleman throughout the experience and gave me a thorough explanation of the paperwork and how to use the thermostat as well. Was a great experience