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Fire & Ice Stories | Kevin’s New HVAC System

When Kevin’s old air conditioning unit was struggling to cool his two story condo he knew it was time to consider upgrading his HVAC system. Listen to Kevin’s story and learn how Fire & Ice exceeded his expectations.

Revised:

June 8th, 2021

Toward last summer we were having difficulty cooling the whole house. And we had a few issues where it was freezing up outside and at the evaporator coil as well. So, we would have conditions where the lower levels would be either freezing cold and the upper levels would be hot. We knew that we should probably start budgeting for a new air conditioning unit. And four or five months later here we are.

You know, the first thing I wanted to do this morning is I walked out to look at it I wanted to get a towel and wipe it off. [laughing] I don’t want to get excited about a condensing coil or an air conditioning, but it’s an investment and it’s going to perform.

I’m actually a home inspector and I’ve been inspecting houses for over 17 years, and I do have a construction background as well. As an inspector I’m going in and out of several homes a day. I see an average of a thousand different furnaces a year. From all makes and models. Whether they’re ductless split systems to just regular split systems. Heat pumps. Boilers. You name it I see it. I’ve seen a lot of new installs and I happen to recognize I would see some equipment that really looked good. Professionally installed. Actually, when you start talking about transitions off the top of a furnace into a plenum that looks like it grew together. And I knew, I don’t know anything about Fire & Ice but that’s probably who I would want to do my install. So, after a little bit of investigation and some phone calls that’s who we decided to go with.

The process was smooth. We reached out to the company. They sent Josh out to our home. And he was very respectful for our home. Obviously, shoe covers. All the COVID precautions were taken during that time. As well as the install. He went over the value. He showed us that they’re insured, they’re all licensed, the training that each technician has. When they don’t just set the equipment in. They balance it, they have they have them leveling stuff, you know, static pressure, gas and oxygen ratios, and that’s all checked. It ain’t like they took something off the shelf, plugged it in and say “here’s your new furnace, have a nice day.”

After we went over the value of Fire & Ice he wanted to see our old equipment. He went and did a complete evaluation of that equipment. And basically, he wanted to size the equipment compared to what we had. And then he evaluated the ductwork and identified several issues with the existing ductwork and our air distribution with supply and return.  So, there was some modifications to our ductwork as well as our new equipment.

It was a smooth process once it was all measured up and we knew which products we were going to buy. Fire & Ice reached out to us and conveniently scheduled a time to have the install and it was basically a one-day installation. It’s actually a package deal. The guys come in were very professional. They were well dressed, and they spoke well. Obviously, they knew their profession very well. As well, they were clean. I showed up toward the end of the install and they had my house covered in drop clothes. They had their own waste baskets. They had everything in its proper place. They left no mess. And most importantly at the end of it they actually brought us back down to the equipment. Identified all the equipment. Walked us outside to show the new condensing coils. To the thermostat, made sure we could operate it. That goes to the filter. To the Aprilaire humidifier. All the equipment was gone over. They spent about thirty minutes with us just explaining the equipment.

Before I knew I could hear that old compressor running outside the front door. And by not hearing it run, I was like “wow”. Not only does it look good I can’t hear it run which is actually very good. Because we have windows and front doors adjacent to it. And knowing that we now have the correct size of our equipment. Knowing that it’s going to be more efficient. We’re going to save on our heating and cooling bills as well. And we may not live here for­, this is not our forever home, but we can now advertiser that the HVAC has been updated. We have a nice little packet, and we can leave that out for the new homeowners if we decide to move on.  It will be a selling point.

So, as a home inspector, we’re going to identify whether or not the equipment is functioning normally. We don’t go in and size the equipment or anything like that. So, if there is a deficiency with any of the equipment, we’re going to identify that to them. With my experience now with Fire & Ice they will probably be at the top of my list I would suggest that they consult with them for pricing and availability.

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Over 3500 Reviews!
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Dave LeVeck

The team from Fire & Ice replaced our heating and air conditioning system in our nearly impossibly small furnace room (I feared they would have to remove our hot water tank and move the washer & dryer to get access to the furnace unit) and the outside was also a task because it required a crane to get the A/C unit on the roof of our condo. The team of pros from Fire & Ice were able to accomplish all of these unusual tasks and kept me fully informed on what was needed for them to get our units replaced. We highly recommend Fire & Ice. Dave & Sue LeVeck

Felicia Spinks

Fire an Ice installed my furnace two years ago so I decided to use them to install my new a/c. Bryan did a great job reviewing all my options and working to get the financing that worked for me. He was also very patient with me and answered all my questions. Demetrius and Will did an amazing job! Considering all the work they did, they were done in four hours. I’m very pleased and would recommend Fire and Ice to anyone needing HVAC services

Scott Krouse

The sales experience with Luke was great. The installation team of Demetrius, Tyler and Hassan was fantastic. They were on time, were very thorough and did a great job. They take pride in their work and it shows with the final product. They were very respectful, cleaned up and it was a pleasure having them in our house. I highly recommend all these employees and this company. The company is fortunate to have them.

Nicole Reese

Brandon was the one who installed our new furnace. He was punctual and very professional. Our new furnace is working great and couldn’t be happier with how it looks. Bryan the sales rep was very informational without being pushy and helped us make the best decision for our house. I recommend anyone who needs a new Hvac unit to call fire and ice.

Gary F

We had 2 AC systems relocated and replaced. Roger (our sales contact), spent most of the day with us calculating the load and measuring the house to ensure proper equipment sizing. Roger was very responsive in helping select a proper and sound location to install the new systems. He came out 3 times to answer questions and inspect the retaining wall/pad. On the day of install, Bryan, Nick and Luke were on time and very respectful of the home. They worked tirelessly the entire day (8am - 6pm) removing the old evaporator(s) and installing the new compressors. Everything was done neatly both inside and out. I would highly recommend their service to anyone considering a new system(s). We just followed up with a pair of new furnaces. Fast scheduling and efficient installation. Luke and Brandon protected the floor and cleaned up after the install.

Jon DeBarbrie

I had a positive experience with Fire and Ice in the past and my AC installation was even better. Brandon and DQ were very professional. Not only was the install super clean with an impressive 4 fitting duct bend sealed tight, but I needed to work from home during the install and I barely heard them throughout the day. I’ll be recommending F&I to all my friends.