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What To Expect During a Virtual Meeting

The virtual appointment will allow us to walk through a number of options and questions that every homeowner should consider. This virtual meeting is step one of a two step process to provide you with the optimal heating and cooling solutions for your home.

Revised:

June 22nd, 2023

Hi, I’m Luke with Fire & Ice! I’m looking forward to our virtual appointment. This video will tell you everything you need to prepare for our chat.

The virtual appointment will allow us to walk through a number of options and questions that every homeowner should consider. But it’s important you understand this virtual meeting is step one of a two step process to provide you with the optimal heating and cooling solutions for your home. Beyond this step, we’ll perform a detailed size calculation of your home to make sure we’re getting you the right size of equipment. But many questions and concerns will be handled over our Zoom call that will help speed up the process. So let’s get started!

What To Prepare for the Virtual Visit?

Our virtual meeting will be best on a laptop or desktop computer. But if you are using your phone or tablet, please make sure to spend a few minutes to ensure Zoom is correctly installed on your device. You can visit our website for help with installing Zoom on your computer or phone at indoortemp.com/zoom

Before the call, make sure your camera is turned on and your microphone is working so that we can easily talk, and if you have any issues, please reach out prior to the appointment.

On the call, we’ll discuss your questions, concerns and issues, and walk through options that we can provide to meet your budget and home comfort needs. We’ll be able to give you an expected price range at the end based on any options you select, though this may change slightly when we perform the more exact calculations in your home. Our goal is to understand your needs, then exceed them with our options and service!

Your Fire & Ice representative will be sending you a link to the Zoom call. To get started, it’s as easy as clicking on the link provided in the email we’ll send you. Your comfort specialist will guide you through the rest of the process.  Thanks for giving us the chance to earn your business. We look forward to speaking with you!

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Over 3500 Reviews!
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Denise Boley

Kyle has been my service repairman previously and again he provided excellent service. He is always polite and informative. I would give him an A+!

Mark McCann

Jimmy did an outstanding job as usual. Very responsive on a weekend. I absolutely trust their honesty and integrity.

Laurence Blackman

From start to finish the process was very simple. Our comfort consultant Rodger was great. He helped us understand the flaws in our old HVAC system and helped us choose the right product to replace it with. Our installers arrived not only ahead of the original time but also did a great job in getting everything installed right and were able to get things done ahead of the original finish time. It was a true pleasureto have them in our home. We look forward to doing business with Fire & Ice in the future.

Laura Davis

Jimmy was awesome! He got stuck at the nearby train tracks and was afraid he would be late so he proactively called to tell me. My little yappy dogs were horrible and he wasn’t even phased. He squatted down to pet them and they were best friends by the time he left. On top of that I knew he was going to tell us that we needed a new unit, but I appreciated that he explained why to me and did ask to just speak to my husband. That respect as a woman is everything! Highly recommended!

Mary Chandler

Fire & Ice did a great job replacing the blower motor on my dad's furnace. Of coursethe motor decided to quit during the first hot spell which is a very busy time for all heating and A/C companies. We were able to get someone to come out the same day we called and diagnose the problem. They confirmed that they had the part andcould replace it in about a week. Everyone we dealt with at the company was very pleasant and knowledgeable.

Gerald Ruskan

Very through and professional. Isaac explained everything in easy-to-understand terms. We decided to sign up for the service plan.

Jim Sargent

Davon was very professional and personable. My service was going to be $230 but he told me about the monthly $25 service contract and what it included and it was ano brainer, my service visit only cost me $25 instead of $230. Shoot....he's like family now...lol

Jessica Parker

James was very professional and thorough; we’ve had a very positive experience with Fire and Ice thus far- from installing the AC/Furnace and maintaining them.