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Celebrate 20 Years of Business With Fire & Ice

On our 20th anniversary, we want to showcase who Fire & Ice is, our history, the obstacles we have overcome, and what we’re doing for future generations. Read the full story below!

Celebrate 20 Years of Business With Fire & Ice

3 Minute read

Scott Merritt

Revised:

May 1st, 2024

Twenty years ago, I was down on my luck and needed to change the direction of where my life was heading. That’s when I was walking down Morse Road and saw a sign outside a technical school building that said, “Classes Start Monday.” 

While I wasn’t entirely sure what the classes were, I just knew I wanted a change. I walked in the double doors and asked about the sign out front. They had two types of paths I could follow: medical technology or a skilled trade, also known as HVAC. Can you guess which one I chose? 

My journey began with the graduation of one man, a red pickup truck, a garage, and a dream. Today, that dream has blossomed into a thriving enterprise, Fire & Ice Heating and Air Conditioning, with its own building and warehouse, a team of 44 dedicated professionals, a fleet of 40 company vehicles, and a service area of over 26 communities within Columbus, Ohio, which is a testament to our ongoing commitment to service and excellence.  

HVAC isn't our only passion; we are also committed to our environment and future generations. To show this dedication, we sponsor over 200 miles of Columbus highways and are dedicated to picking up over four tons of trash every month. Furthermore, we plant 1,000 trees every year and recycle all the materials we can, including but not limited to cardboard, precious metals, old systems, and electrical waste.  

As our slogan goes, “Your Trust Is Our Business,” and we pride ourselves on being the most trustworthy, honest, and reliable HVAC company in the Columbus Metropolitan area. However, we couldn’t have become this big of a company without you, our loyal customers. 

Every installation, maintenance call, and service inquiry has helped us improve and expand our capabilities. The feedback and trust from our customers have been instrumental in refining our services and enhancing our reputation in the community. 

At Fire & Ice, we don’t cut corners and are the ones who will do it right, or we won’t do it at all. Your continued patronage and recommendations have truly shaped us, allowing us to reach new heights and accomplish our goals to serve you better.  

Your trust in us not only motivates us to maintain our high standards on every job we complete, but it also fuels our commitment to continuous improvement and innovation in our services. 

Thank you for your continued support throughout the past 20 years, and here’s to 20 more!  

Sincerely, 
Scott Merritt (Owner & Founder)

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Over 3500 Reviews!
4.9 average on Google

Chris Husmann

Fire and Ice has been wonderful to work with! Our new Furnace and AC are working like a dream. We had a number of places come out for estimates and Fire and Ice was the only one who actually went around and measured our windows and home and determined we should get a smaller furnace than what was installed before, saving us money both up front and on efficiency down the road. We were also impressed at the quality of the installation itself, as our old setup was clearly done without much care or thought. Fire and Ice took the time to move pipes and such that were just hanging from my ceiling before, move the humidifier to the proper side of the furnace, move over the ductwork that was not put in a good location, raise our electrical box outside away from the ground, and all kinds of little things to make sure our system runs right for a long time. It's been a few months and our setup runs perfectly. You get what you pay for, and I'm glad we paid for Fire and Ice!

Emily

When the 30 year old HVAC system in our house went out Fire and Ice was recommended to me. Brad, my sales representative, showed me a comprehensive list of my options, set me up with financing make a brand new system affordable, and professionally communicated throughout the entire process. The installers, Demetrius, Willard, and Tyler, were fantastic! They were very helpful and professional throughout the entire installation process and walked us through the ins and outs of the final product. The AC works like a dream just in time for the hot summer weather and we could not be happier! Fire and Ice is our go-to recommendation for anyone seeking HVAC work.

Mary Avalos-Miller

Our complete HVAC system was replaced a month ago. We experienced a flawless, informative process from sales to installation. Bryan, our sales pro, performed a detailed anaysis of our home's size, construction & features to develop an evaluation of our HVAC needs to offer the optimum sized equipment and has returned several times since the installation to insure it's proper functioning and our understanding of the entire system. The installation was performed within 3 days of our agreement - with the crew (Jon, Daniqua & Colby) getting the old system removed (furnace & A/C) and the new system installed in a matter of hours - they even modified ductwork and rerouted some lines originally installed by our builder to increase efficiency and give the system a cleaner appearance. Another great surprise was their tenacity with the cleanup - all their work areas were left totally spotless!!! Overall the best contractor performance we have experienced in 35 years of home ownership including having 2 homes built by the area's most reputable developers. The system runs great, is quiet and can now be operated through my phone from anywhere - even if just to insure it's running while at my winter haven. Thank You Fire & Ice!

Cathy Mace

Fire & Ice was great. Our sales rep, Bryan, was excellent. He was knowledgeable, professional, and didn’t pressure us to make a purchase. Due to our experience with him, we were already planning on using Fire & Ice to replace our old AC, but during the heat wave and storms, my once limping-along-AC decided 20 years was enough cooling and decided it’s job was done. My husband had initially set the meeting with Bryan, but was out of town, leaving me to pick up the sale. Bryan didn’t miss a beat when I emailed him asking to get a new AC installed ASAP. Within two days, my install techs, Demetrius P. and Willard J. were here to install. The excellent service continued. Both were amazing and incredibly professional, even dealing with my very vocal dog with grace every time they entered my house. They completed the job in a timely manner and everything was top notch. They were mindful of the fact that I work from home, and kept noise to an absolute minimum. By the time they left, I could feel the cool air flowing once again. They even took the time to swap out my furnace filter! Loved working with them and will recommend Fire & Ice to my friends & neighbors.

Jared Petersen

The entire process of having a new furnace and air conditioner installed was awesome. Scheduling the estimate was quick and easy and I didn't have to wait on availability. The estimate was very thorough, and Bryan was extremely helpful in explaining everything. Install was just a few days later based on my schedule (they could have installed sooner) and the install technicians (Bryan, Alontae, Von) were awesome. Very professional and courteous, adhering to local health guidelines the entire time. They also had somebody come out and take photos and videos of the install so they could use it in their training. They took the time to ensure everything was installed properly (my old install wasn't). They were also very helpful to show me everything about the system and new thermostat before they left. Bryan followed up with me a week later and stopped in to check on the install. He's awesome and having a tech come out and tweak a couple things (humidifier and thermostat) to ensure everything runs properly!

Jayson Nayuki

One of my good friend’s had a great experience with Fire and Ice, so I went ahead and tried them out. Amazing customers service. Brad was awesome with walking me through the process of getting a new furnace and answered all of my questions. I will be a returning customer and recommend Fire and Ice to all. Update on furnace installed: I can not praise this company enough. The technicians Floyd and Jacob were very professional and the craftsmanship was amazing. You can tell when someone takes pride in their work. Thank you for your hard work. It’s greatly appreciated.

Bryan Wade

Bryan and Nick were true professionals. They gave me a good heads up when they were going to arrive and did a great job installing the new furnace. They made sure to keep my house clean and walked me through what they did and gave me tips on how to get the best use/life out of my furnace. Will definitely recommend to a friend.

I Daniels

The two technicians arrived exactly when they said they would, immediately began to take care of business. They had more trouble than they anticipated getting the old furnace out but still pretty much finished at the time they told me. The system and heating space were left clean and tidy. they took a few extra minutes to troubleshoot my water tank to get it to ignite which was greatly appreciated. Very nice gentleman throughout the experience and gave me a thorough explanation of the paperwork and how to use the thermostat as well. Was a great experience