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What To Expect During a Virtual Meeting

The virtual appointment will allow us to walk through a number of options and questions that every homeowner should consider. This virtual meeting is step one of a two step process to provide you with the optimal heating and cooling solutions for your home.

Revised:

June 22nd, 2023

Hi, I’m Luke with Fire & Ice! I’m looking forward to our virtual appointment. This video will tell you everything you need to prepare for our chat.

The virtual appointment will allow us to walk through a number of options and questions that every homeowner should consider. But it’s important you understand this virtual meeting is step one of a two step process to provide you with the optimal heating and cooling solutions for your home. Beyond this step, we’ll perform a detailed size calculation of your home to make sure we’re getting you the right size of equipment. But many questions and concerns will be handled over our Zoom call that will help speed up the process. So let’s get started!

What To Prepare for the Virtual Visit?

Our virtual meeting will be best on a laptop or desktop computer. But if you are using your phone or tablet, please make sure to spend a few minutes to ensure Zoom is correctly installed on your device. You can visit our website for help with installing Zoom on your computer or phone at indoortemp.com/zoom

Before the call, make sure your camera is turned on and your microphone is working so that we can easily talk, and if you have any issues, please reach out prior to the appointment.

On the call, we’ll discuss your questions, concerns and issues, and walk through options that we can provide to meet your budget and home comfort needs. We’ll be able to give you an expected price range at the end based on any options you select, though this may change slightly when we perform the more exact calculations in your home. Our goal is to understand your needs, then exceed them with our options and service!

Your Fire & Ice representative will be sending you a link to the Zoom call. To get started, it’s as easy as clicking on the link provided in the email we’ll send you. Your comfort specialist will guide you through the rest of the process.  Thanks for giving us the chance to earn your business. We look forward to speaking with you!

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Alan B. Tyson

Rec’d complete estimate for new HVAC system. Rep was very thorough in analysis of my home needs. Very informative in explaining the process.

Brian Metzbower

Challenging job with my small attic space, but they did a great job of getting the whole new HVAC installed. Staff were polite and knowledgeable, they clearly wanted to do the job right and took pride in their work.

Whitney Bullington

Kyle is the best! After hours call for AC not working. The company who installed the unit couldn’t get anyone to our house for over 5 DAYS! Fire and Ice was recommended by a coworker. I called and gave my info for an emergency house call. 10 minutes later Kyle called. Less than An hour later my AC was repaired! Pricewas super reasonable (especially considering it’s after 9 pm) No fuss, no gimmicks and super nice. Kyle you’re our hero!

Tabitha Forro

The guys did a great job installing our new heating and cooling system. They were on time and courteous. Our techs Bryan and Brett answered all questions asked. There was no mess left over after they finished so all was good.

Peter Magada

Great experience having all their people in our home to help us replace both 21 yr old heating & air conditioning units. They were recommended by our son since they did an efficient and quick job in their furnace breakdown. From Roger, who walked us through buying the units, to Floyd & Daniqua, the technicians that installed both Trane units, we found them very courteous, efficient and knowledgeable! We highly recommend Fire & Ice for your HVAC needs!!

Jeffrey Hatef

Excellent service. They came out quickly, diagnosed, the issue, repaired our AC, andthen installed our Nest thermostat. 100% would use again.

Heather Orr

You get what you pay for, and these guys are worth it & more. Completely knowledgeable professionals in every position, they made me feel more comfortable& confident in my decision to contract them for my home. I got a brand new AC, furnace, and thermostat installed and just 1 week in it's SO much better!

Stacy Holton

Bryan and Nick were both very professional and friendly! When there is someone in your home typically it isn't like you can relax and go about your day but we were totally able to do just that. It is like they were not even here as they worked hard for 9+ hours to get the job done. Please tell them THANK YOU for being so awesome at what they do! Huge kudos to both gentlemen and you are lucky to have them on your team.