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What To Expect During a Virtual Meeting

The virtual appointment will allow us to walk through a number of options and questions that every homeowner should consider. This virtual meeting is step one of a two step process to provide you with the optimal heating and cooling solutions for your home.

Revised:

June 22nd, 2023

Hi, I’m Luke with Fire & Ice! I’m looking forward to our virtual appointment. This video will tell you everything you need to prepare for our chat.

The virtual appointment will allow us to walk through a number of options and questions that every homeowner should consider. But it’s important you understand this virtual meeting is step one of a two step process to provide you with the optimal heating and cooling solutions for your home. Beyond this step, we’ll perform a detailed size calculation of your home to make sure we’re getting you the right size of equipment. But many questions and concerns will be handled over our Zoom call that will help speed up the process. So let’s get started!

What To Prepare for the Virtual Visit?

Our virtual meeting will be best on a laptop or desktop computer. But if you are using your phone or tablet, please make sure to spend a few minutes to ensure Zoom is correctly installed on your device. You can visit our website for help with installing Zoom on your computer or phone at indoortemp.com/zoom

Before the call, make sure your camera is turned on and your microphone is working so that we can easily talk, and if you have any issues, please reach out prior to the appointment.

On the call, we’ll discuss your questions, concerns and issues, and walk through options that we can provide to meet your budget and home comfort needs. We’ll be able to give you an expected price range at the end based on any options you select, though this may change slightly when we perform the more exact calculations in your home. Our goal is to understand your needs, then exceed them with our options and service!

Your Fire & Ice representative will be sending you a link to the Zoom call. To get started, it’s as easy as clicking on the link provided in the email we’ll send you. Your comfort specialist will guide you through the rest of the process.  Thanks for giving us the chance to earn your business. We look forward to speaking with you!

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Over 3500 Reviews!
4.9 average on Google

Dave LeVeck

The team from Fire & Ice replaced our heating and air conditioning system in our nearly impossibly small furnace room (I feared they would have to remove our hot water tank and move the washer & dryer to get access to the furnace unit) and the outside was also a task because it required a crane to get the A/C unit on the roof of our condo. The team of pros from Fire & Ice were able to accomplish all of these unusual tasks and kept me fully informed on what was needed for them to get our units replaced. We highly recommend Fire & Ice. Dave & Sue LeVeck

Felicia Spinks

Fire an Ice installed my furnace two years ago so I decided to use them to install my new a/c. Bryan did a great job reviewing all my options and working to get the financing that worked for me. He was also very patient with me and answered all my questions. Demetrius and Will did an amazing job! Considering all the work they did, they were done in four hours. I’m very pleased and would recommend Fire and Ice to anyone needing HVAC services

Scott Krouse

The sales experience with Luke was great. The installation team of Demetrius, Tyler and Hassan was fantastic. They were on time, were very thorough and did a great job. They take pride in their work and it shows with the final product. They were very respectful, cleaned up and it was a pleasure having them in our house. I highly recommend all these employees and this company. The company is fortunate to have them.

Nicole Reese

Brandon was the one who installed our new furnace. He was punctual and very professional. Our new furnace is working great and couldn’t be happier with how it looks. Bryan the sales rep was very informational without being pushy and helped us make the best decision for our house. I recommend anyone who needs a new Hvac unit to call fire and ice.

Gary F

We had 2 AC systems relocated and replaced. Roger (our sales contact), spent most of the day with us calculating the load and measuring the house to ensure proper equipment sizing. Roger was very responsive in helping select a proper and sound location to install the new systems. He came out 3 times to answer questions and inspect the retaining wall/pad. On the day of install, Bryan, Nick and Luke were on time and very respectful of the home. They worked tirelessly the entire day (8am - 6pm) removing the old evaporator(s) and installing the new compressors. Everything was done neatly both inside and out. I would highly recommend their service to anyone considering a new system(s). We just followed up with a pair of new furnaces. Fast scheduling and efficient installation. Luke and Brandon protected the floor and cleaned up after the install.

Jon DeBarbrie

I had a positive experience with Fire and Ice in the past and my AC installation was even better. Brandon and DQ were very professional. Not only was the install super clean with an impressive 4 fitting duct bend sealed tight, but I needed to work from home during the install and I barely heard them throughout the day. I’ll be recommending F&I to all my friends.