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Fire and Ice service truck

Emergency Plumbing
in Columbus, Ohio

Burst pipes, sewer backups, flooding, and water emergencies. Our licensed plumbers are available 24 hours a day, 7 days a week, including weekends and holidays. Call now.

Is This a Plumbing Emergency?

Burst or Leaking Pipe

Water spraying, pooling on floors, or running behind walls. A burst pipe can release hundreds of gallons per day. Shut off your main water valve and call immediately.

Sewer Backup

Sewage coming up through drains, toilets, or your basement floor drain. This is a health hazard. Stop using all water fixtures and call. Multiple drains backing up at once usually means the main sewer line is blocked.

No Water

Turned on the faucet and nothing comes out, but your water bill is paid and there's no shutoff notice. Could be a main water line break, a frozen pipe, or a valve failure. Call for diagnosis.

Flooding Basement

Water rising in your basement from any source - sump pump failure, backed-up drain, burst pipe, or water heater failure. Water near electrical panels or outlets is a safety hazard. Don't wade through it.

Water Heater Leaking or Failed

A leaking water heater can flood a utility room or basement quickly. If you see water pooling around the base, shut off the cold water supply valve on top of the tank and call. A failing pressure relief valve or corroded tank can escalate fast.

Frozen Pipes

Common in central Ohio winters when temperatures drop below 20°F. If a pipe has frozen but not yet burst, we may be able to thaw it safely before it fails. If it's already burst, shut off the main water valve and call.

What to Do Right Now

1

Shut Off the Water

If water is actively flowing where it shouldn't be, locate your main water shutoff valve and turn it off. In most Columbus-area homes, the shutoff is in the basement near where the water line enters the house. For water heater problems, use the shutoff valve on the cold water line above the tank.

2

Turn Off the Water Heater (If Applicable)

If your water heater is leaking or you've shut off the water supply, turn off the water heater to prevent it from running dry. Gas: turn the gas valve to "off." Electric: flip the breaker.

3

Contain the Water

Use towels, buckets, and a wet/dry vacuum if you have one. Move valuables and electronics away from standing water. If water is near electrical outlets or your breaker panel, don't wade through it - shut off the breaker from a dry location if you can reach it safely, or wait for help.

4

Call Us

Our emergency line is available 24/7, including weekends and holidays. Tell us what's happening and we'll dispatch a plumber.

How Emergency Plumbing Service Works

1

Call Our Emergency Line

Reach us any time at (614) 245-5539. We'll ask a few questions about the problem to prepare the plumber.

2

Plumber Dispatched

We send the nearest available licensed plumber to your home. You'll get an estimated arrival window.

3

Diagnosis & Transparent Estimate

We find the problem and give you a clear estimate before starting work. No surprises, even on emergency calls.

4

Repair & Verification

Once approved, we complete the repair and verify everything is working - water pressure, no leaks, all connections secure. We clean up after ourselves.

Emergency vs. Scheduled Service

Not sure if your situation requires emergency service? Here's how to tell.

Call for Emergency Service

  • ! Burst pipe or active water leak you can't stop
  • ! Sewage backing up into your home
  • ! Flooding basement
  • ! No water to the entire house
  • ! Water heater leaking or failed
  • ! Frozen pipes (before or after they burst)

Schedule a Standard Appointment

  • ✓ Slow drain or minor clog
  • ✓ Dripping faucet
  • ✓ Running toilet
  • ✓ Low water pressure
  • ✓ Water heater producing lukewarm water
  • ✓ Fixture replacement

Need a standard plumbing appointment instead?

View Plumbing Services →

Available 24 Hours a Day, 7 Days a Week - Call Now

Our emergency line is staffed around the clock, including weekends and holidays.

CALL US

Speak with us at (614) 245-5539

Protect Your Home

Plumbing emergencies can create serious safety risks. Know what to do.

Know Your Shutoff Valve

Every homeowner should know where their main water shutoff valve is before they need it. In most Columbus homes, it's in the basement on the wall facing the street. Test it once a year to make sure it turns easily. In an emergency, seconds matter.

Water Near Electricity

Standing water near electrical outlets, panels, or appliances is a safety hazard. Do not walk through standing water if it may be in contact with electrical sources. Shut off the breaker from a dry location if you can reach it safely, or wait for help.

Sewage Exposure

Sewer backups contain bacteria and pathogens. Don't handle sewage water without gloves and protective gear. Keep children and pets away from affected areas. Professional cleanup is recommended for any significant sewage exposure in your home.

Why Choose Us for Emergency Plumbing

Licensed & Insured Plumbers
Our emergency plumbers are fully licensed. They understand the full plumbing system, not just the immediate problem.
No Extra After-Hours Fees
We don't charge more for nights, weekends, or holidays. The price you're quoted is the price you pay.
Upfront Pricing
Even on emergency calls, we diagnose first and give you a clear estimate before any work begins. No surprises.
Stocked Trucks
Our trucks carry the parts and equipment to handle most common emergencies on the first visit.

Frequently Asked Questions

No. We don't charge extra for after-hours, weekend, or holiday calls. You'll receive a diagnosis and transparent estimate before any work begins, same as a standard appointment. The only difference is we get there faster.
Shut off the main water valve immediately - in most Columbus homes, it's in the basement on the wall facing the street. Open faucets to drain remaining water and relieve pressure. Move valuables away from standing water. Then call us. If water is near electrical outlets or your breaker panel, don't walk through it - shut off the breaker from a dry location if you can, or wait for our plumber.
We dispatch the nearest available licensed plumber and give you an estimated arrival window when you call. Response times vary depending on time of day and current demand, but we prioritize emergencies and work to get to you as quickly as possible.
Yes. A sewer backup is a health hazard - sewage contains bacteria and pathogens. Stop using all water fixtures (toilets, sinks, washing machine) to prevent making it worse, and call us. Don't try to clean it up until the backup is stopped and the cause is identified.
Turn on a faucet. If only a trickle comes out or nothing at all - and it's been below freezing - you likely have a frozen pipe. Check exposed pipes in unheated areas: basement, crawl space, garage, exterior walls. If the pipe looks bulged or you see frost on it, call us before it bursts. Don't use a torch or open flame to thaw it - that can cause a fire or crack the pipe.
Be careful. If the water level is above electrical outlets or if any outlets, appliances, or your breaker panel could be submerged, do not enter. Shut off the breaker from a dry location if you can reach it safely. If you can safely access the area, check whether the water is coming from a burst pipe (shut off the main valve) or a sewer backup (stop using all fixtures). Then call us.

Fire & Ice Heating, Cooling, Plumbing, and Electrical Proudly Serving Central Ohio

shape of Ohio Fire and Ice Heating Cooling Plumbing and Electrical Logo

At a population of nearly 1 million people (as of the most recent census), Columbus is one of the fastest-growing cities in the United States. Fire & Ice is proud to have served the area for nearly 20 years as it’s grown and continues to grow to accommodate its new and existing populace.

From keeping your home comfortable year-round to ensuring everything behind the walls works safely and efficiently, Fire & Ice is your one-stop solution for complete home services. Our experienced team provides expert heating and cooling installation, repair, and maintenance, along with trusted plumbing services for everything from routine fixes to major upgrades. We also offer professional electrical services to help keep your home powered, protected, and up to code, so you can enjoy peace of mind knowing all your essential systems are in good hands.

Fire & Ice is happy to be part of the Columbus community. As part of our local outreach, we support local organizations and charities, including the James Cancer Center, the Mid-Ohio Food Bank, the Arbor Day Foundation, and Disabled American Veterans.

We are committed to being Central Ohio's premiere home services contractor. At Fire & Ice Heating, Cooling, Plumbing, and Electrical,

"Your Trust Is Our Business"
CALL US

Speak with us at (614) 245-5539

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Over 3500 Reviews!
4.9 average on Google

Jon DeBarbrie

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I had a positive experience with Fire and Ice in the past and my AC installation was even better. Brandon and DQ were very professional. Not only was the install super clean with an impressive 4 fitting duct bend sealed tight, but I needed to work from home during the install and I barely heard them throughout the day. I’ll be recommending F&I to all my friends.

Gary F

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We had 2 AC systems relocated and replaced. Roger (our sales contact), spent most of the day with us calculating the load and measuring the house to ensure proper equipment sizing. Roger was very responsive in helping select a proper and sound location to install the new systems. He came out 3 times to answer questions and inspect the retaining wall/pad. On the day of install, Bryan, Nick and Luke were on time and very respectful of the home. They worked tirelessly the entire day (8am - 6pm) removing the old evaporator(s) and installing the new compressors. Everything was done neatly both inside and out. I would highly recommend their service to anyone considering a new system(s). We just followed up with a pair of new furnaces. Fast scheduling and efficient installation. Luke and Brandon protected the floor and cleaned up after the install.

Nicole Reese

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Brandon was the one who installed our new furnace. He was punctual and very professional. Our new furnace is working great and couldn’t be happier with how it looks. Bryan the sales rep was very informational without being pushy and helped us make the best decision for our house. I recommend anyone who needs a new Hvac unit to call fire and ice.

Scott Krouse

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The sales experience with Luke was great. The installation team of Demetrius, Tyler and Hassan was fantastic. They were on time, were very thorough and did a great job. They take pride in their work and it shows with the final product. They were very respectful, cleaned up and it was a pleasure having them in our house. I highly recommend all these employees and this company. The company is fortunate to have them.

Felicia Spinks

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Fire an Ice installed my furnace two years ago so I decided to use them to install my new a/c. Bryan did a great job reviewing all my options and working to get the financing that worked for me. He was also very patient with me and answered all my questions. Demetrius and Will did an amazing job! Considering all the work they did, they were done in four hours. I’m very pleased and would recommend Fire and Ice to anyone needing HVAC services

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